Website operator and seller
- Trading name
- Original Patches
- Trader
- David Mateus
- Legal form
- Individual entrepreneur (empresário em nome individual)
- Business address
- Praceta Francisco Ramos da Costa, n.º 13, 1.º D, 2725-579 Mercês, Portugal
- Portuguese VAT/NIF
- PT 298 059 142
- support@originalpatches.com
- Telephone / SMS
- +351 927 322 095 (SMS preferred)
Complaints
Please contact support@originalpatches.com first so we can try to resolve your concern. Portuguese consumers may also submit a complaint through the official Electronic Complaints Book.
Alternative dispute resolution
For eligible consumer disputes arising in the Lisbon Metropolitan Area, including Sintra, consumers may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), Rua dos Douradores, 116, 2.º, 1100-207 Lisboa; telephone 218 807 030; email juridico@centroarbitragemlisboa.pt. Consumers may also consult the official Direção-Geral do Consumidor list to identify another competent RAL entity. This information does not limit access to the courts. The former EU Online Dispute Resolution platform was discontinued in 2025.
Regulatory contacts
Privacy complaints may be submitted to Portugal’s data-protection authority, the CNPD, or another competent supervisory authority. Consumer matters may be raised with the Direção-Geral do Consumidor or ASAE.
Website responsibility
David Mateus is responsible for this website’s commercial content. Nothing on this website limits mandatory consumer, product-safety, or data-protection rights.